The Way Secret Filming Revealed a £28 Million Timeshare Scam
Authorities have called it as one of the largest frauds of its nature in the United Kingdom.
Altogether 14 individuals have been found guilty for their role in a multi-million pound conspiracy to defraud over 3,500 timeshare holders.
The targets were keen to get out of long-standing holiday ownership agreements and tried to find support.
A large number were in the age range of 60 and 80. Over 500 of them lost over £10,000, and one individual handed over more than £80,000.
Those targeted were exposed to aggressive presentations extending for six hours. They were financially worse off, possessing worthless fake "credits" and continued to be locked into costly holiday ownership agreements they often use.
The Business Behind the Deception
The firm at the centre of the scheme was Sell My Timeshare (SMT). They accepted customers' funds to support the owners' luxurious way of life of prestigious schooling, high-end properties and private jets.
The leader at the head of the company, the main defendant, was given a seven-and-half year sentence in January for deceptive scheme.
In the latest development, his spouse Nicola was among the last group to receive sentencing.
She was given a two-year suspended jail sentence at the London court after confessing to financial crime.
The outcome represents a long time coming and signifies a significant success for the victims who came forward, the police and the Crown.
How the Inquiry Started
The initial awareness of SMT came in the summer of 2016. I was working in the reporting team of a news organization, making documentary programmes.
A friend noted that his parent had taken over the use of a vacation unit in Spain and, after years of holidays, had begun looking to terminate the agreement.
It is important to recall how popular timeshares had grown with UK travelers in the 1980s and 1990s.
Vacation properties enabled people to occupy the equivalent unit every year, or swap their time slots with additional holders who had units in other resorts. About 600,000 sun-lovers took up that chance.
The initial boom was accompanied by a lot of accounts about unscrupulous sellers mis-selling investments. They were regularly featured on public interest shows.
The common vacation property deal tied investors in for decades.
At that time, those investors who had experienced their regular accommodation in the sunshine for 20 or 30 years were getting older, and many were hoping to end their association to their timeshares.
Some had health issues and couldn't get to their properties. Some just thought they'd got all they wanted from them. And some had died, in frequent situations passing on their loved ones to take over the agreements - plus their regular contributions and upkeep costs.
The Covert Probe Progresses
And that's where the friend's mum had been placed. She searched the web for solutions and found the organization, a firm whose online presence assured to terminate her contract.
But, having submitted funds and scheduled a consultation with them, her family smelled a rat.
Additional investigation revealed numerous individuals claiming they had handed over cash and received no benefit from the service. Indeed, they had suffered financially. Substantial amounts.
The investigative unit commenced probing what was going on. It was rapidly apparent that there were some shady characters operating in the vacation property industry.
One lawyer had many grievance cases aiming to litigate against the organization.
The team interviewed individuals who had used the firm and they all told the same story. They thought the firm would buy their property off them but when they went to a consultation (for which they made an advance payment) they were told there was no market for their property.
Instead, they were persuaded - actually coerced - to commit further cash investing in "the company's points system", named after the outfit's parent company, the parent organization.
The precise definition was somewhat vague. They sounded like a type of exchange medium, giving access to cheaper vacations and benefits and consumer discounts.
And they were seemingly "exchangeable with fellow investors, eventually.
Paying cash up front now would lead to an future return that would offset SMT's fees and allow the investor with a gain, freed at last from their pesky deal.
Too good to be true? Well, yes.
A 'Deceptive Scheme'
Based on these descriptions were true, this was a massive scam.
It's what is called a "deceptive marketing."
A business - in this case the company - "baits" the consumer by promoting a specific service but then to state it cannot be provided, directing the individual towards a different, lower-quality option.
That's illegal. Equipped with all the testimony we had collected, we argued to discreetly video one of the company's meetings.
Such an operation demands commitment, energy, and compelling reasons for why this is the exclusive approach to gather the information required to confirm deceptive practices.
Once authorized, our compact group arranged a consultation with one of the organization's staff in Stratford-Upon-Avon.
Posing as a member of the public aiming to assist his parent out of her timeshare contract|holiday ownership agreement